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Effective Date: March 12, 2025
At JU-EL, we are committed to delivering your jewelry quickly, safely, and with the utmost care. Please review our shipping policy below for complete details on delivery timelines, charges, and more.
We currently ship across India.
International shipping options will be introduced soon!
Delivery time may vary depending on your location, courier delays, weather conditions, or unforeseen circumstances.
Applicable shipping charges will be calculated and shown during checkout based on your location and the selected shipping method.
Once your order is shipped, you will receive a tracking link via email or SMS.
You can follow the real-time shipment status using the tracking link provided.
If your package is delayed beyond the estimated delivery period, please contact us at support@ju-el.com, and our team will assist you promptly.
In rare cases of lost shipments, we will coordinate with the courier partner to investigate and provide a suitable resolution.
If your order arrives damaged, please notify us within 48 hours of delivery and share clear photos of the package/product.
We will review the issue and arrange a replacement or refund as applicable.
Please ensure that your shipping address is accurate during checkout.
JU-EL is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete addresses.
For any shipping-related questions or support, you can reach us at:
📧 Email: support@ju-el.com
Thank you for choosing JU-EL! We appreciate your trust and look forward to delivering your favorite jewelry safely and on time. ✨