Shipping Policy – JU-EL.com

Effective Date: March 12, 2025

At JU-EL, we are committed to delivering your jewelry quickly, safely, and with the utmost care. Please review our shipping policy below for complete details on delivery timelines, charges, and more.

1. Shipping Locations

We currently ship across India.
International shipping options will be introduced soon!

2. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Customized or made-to-order products may require 7–10 business days for processing.

3. Estimated Delivery Time

  • Standard Shipping: 5–7 business days
  • Express Shipping: 2–4 business days (additional charges apply)

Delivery time may vary depending on your location, courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

Applicable shipping charges will be calculated and shown during checkout based on your location and the selected shipping method.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email or SMS.
You can follow the real-time shipment status using the tracking link provided.

6. Delayed or Lost Shipments

If your package is delayed beyond the estimated delivery period, please contact us at support@ju-el.com, and our team will assist you promptly.
In rare cases of lost shipments, we will coordinate with the courier partner to investigate and provide a suitable resolution.

7. Damaged Packages

If your order arrives damaged, please notify us within 48 hours of delivery and share clear photos of the package/product.
We will review the issue and arrange a replacement or refund as applicable.

8. Address Errors

Please ensure that your shipping address is accurate during checkout.
JU-EL is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete addresses.

9. Contact Us

For any shipping-related questions or support, you can reach us at:

📧 Email: support@ju-el.com

Thank you for choosing JU-EL! We appreciate your trust and look forward to delivering your favorite jewelry safely and on time. ✨